Frequently Asked Questions

1. What is PNGPACKS?

PNGPACKS is the largest database collection of free to download transparent PNG images in zip file format. All our content is compiled & uploaded by our users. Anyone is able to contribute to PNGPACKS.

2. How can I reach PNGPACKS?

Please use our contact form to get in touch with us.

3. How are images licensed?

All images on PNGPACKS are user generated/uploaded. By default, images are only available for Personal Use. Commercial Use is not allowed. VIP members can request Commercial Use rights via the contact form. This is often granted but not guaranteed. More information about licenses can be found in our Terms of Service.

4. How much I can download?

To download we require you to be logged into your account. We allow free members to download only free PNG images. If we detect bot-like download behaviour, we can temporarily apply download limits.

5. How can I report copyrighted image?

Please send us the link(s) to remove via our DMCA report page or contact form. We will then quickly take action.

6. How can I delete my account?

You can visit the contact page and contact us to delete your account.

7. How can I subscribe or purchase VIP-plan?

Login in to your account and then click on the membership link available under your account dashboard. Choose the "VIP" plan and click on "Select" button up after then you need to complete the payment process.

7. How can I cancel my recurring PayPal payment, subscription, or automatic billing agreement?

Here's how:

  • Log in to your PayPal account.
  • Click Settings near the top of the page.
  • Click Payments.
  • Click Manage pre-approved payments.
  • Click Cancel or Cancel automatic billing and follow the instructions.
  • A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.

    8. Do I have to pay extra fees when I subscribe VIP plan?

    No, you don't. The price of each package is the fixed price so you do not have to pay extra fees. PNGPACKS uses the trusted third party to charge your money. The third party also follows the privacy policy and it will not save any your personal information.

    9. Why do I need to fill the personal information by using credit card payment?

    We also hate paperwork, but this information will provide to the bank and ensure you are the real credit card holder. Don't worry, PNGPACKS never saves your bank information. You can check our terms of service.

    10. How can I change my subscription plan?

    PNGPACKS could not refund any price gaps between any VIP plans. If you want to change plan, you need to pay for your favorite plan again. Every VIP plan is unique and can not change, we understand some people want to use less money to get valuable plan for VIP, our technical service cannot support this method.

    11. How long will my account upgrade to VIP?

    PNGPACKS currently support PayPal as a payment method. Your account will be upgraded immediately when you choose the VIP plan and pay via PayPal. Your account will automatically upgrade once we received the payment. If you are having issues after completing payment but your account is not activated you can contact us.

    12. Do you store my credit card information?

    No credit card information is ever stored on our servers

    13. Do any limits apply to downloads?

    While being a VIP user, you will have access to our whole collection of PNG Images, Backgrounds, Illustration, templates, and other graphics with all daily updates resources.

    14. I recently purchased VIP plan but my plan is not activated yet?

    Thank you for purchasing our VIP plan, please log out your account from the current login session and then login again you will access your activated membership and is not visible at membership page section. If you have any questions or support please contact us.

    15. I need refund?

    Due to nature of the sale we do not provide refund. If you have any questions you can contact us before purchasing a VIP plan.

    As our user terms, please remember:

    1. the subscription is for an individual use.
    2. no robots allowed. So it means you can't share accounts or use automated tools to download items.
    3.We want to allow our users to download a high number of resources. However, to avoid an irresponsible use of our images, we have established this limit.